Privacy Policy

1. About This Policy

El Hesn Security Systems ("we," "our," "us") operates the website elhesn.com and provides security installation services across the UAE. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, or use our services.

By using our website or contacting us, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

2. Information We Collect

We collect the following types of information:

• Contact information: Name, phone number, email address, and property address when you request a quote, book a service, or contact us.
• Service information: Details about your property and security requirements that you share with our team.
• Communication records: Records of calls, WhatsApp messages, and emails exchanged with our team for service and support purposes.
• Website usage data: IP address, browser type, pages visited, and time spent on pages — collected automatically through standard web analytics tools.
• Cookies: Small data files stored on your device to improve your browsing experience. See Section 7 for details.

3. How We Use Your Information

We use collected information to:

• Process your service request, schedule site surveys, and deliver installations
• Communicate with you about your order, booking, or inquiry
• Send service updates, quotes, and invoices
• Provide after-sales support and warranty services
• Improve our website, services, and customer experience
• Comply with UAE legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Sharing Your Information

We may share your information with:

• Service technicians: Our installation teams require your address and contact details to fulfil your booking.
• Trusted suppliers: Equipment suppliers may receive order details where necessary for warranty registration.
• Legal authorities: Where required by UAE law, court order, or regulatory authority.

All third parties we work with are required to handle your information securely and only for the purpose for which it was shared.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These include secure communication channels, access controls, and regular reviews of our data handling practices.

While we take every reasonable precaution, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to provide our services and comply with UAE legal obligations. Customer records are generally retained for a minimum of 3 years after the completion of a service to support warranty claims and after-sales support. You may request deletion of your data at any time by contacting us (subject to legal retention requirements).

7. Cookies

Our website uses cookies to improve functionality and analyse usage. These include:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). Data is aggregated and anonymised.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the website.

8. Your Rights

In accordance with applicable UAE data protection regulations, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant UAE authority

To exercise any of these rights, contact us at 0565988919 or via our contact page.

9. Third-Party Links

Our website may contain links to third-party websites (such as product manufacturers or social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact El Hesn Security Systems:

• 📞 Phone / WhatsApp: 0565988919
• 🌐 Website: elhesn.com
• 📍 Service Area: United Arab Emirates